Office Policies

We are happy to have you here at Green Valley Veterinary Care! We need to inform you of our office policies and if you have any questions, please let us know. You will sign an acknowledgment form at your first appointment.

Appointment Cancelation Policy

Canceling a scheduled appointment with less than a 24-hour notice or a “no-show” significantly limits our ability to make the appointment available for another patient in need.

A “no show” means the appointment was made and the owner and patient did not arrive at the scheduled time.

A “late cancellation” is an appointment that was canceled or rescheduled within the 24-hour period.

As a courtesy, we send reminder texts, for appointments, one day in advance. Please note, if a reminder message is not received, the cancellation policy remains in effect. After 2 of these instances, we will require a scheduling fee that will cover the cost of the physical exam at the time of scheduling any future appointment. This scheduling fee is non-refundable.

Surgical Cancelation Policy

If you have missed 2 appointments and need to schedule a surgical procedure, you will be required to pay a scheduling fee based on the estimate that has been provided to you at the time of scheduling.

Surgical procedures require a minimum of three business days prior to rescheduling or canceling. If the surgery is canceled or rescheduled within three days, you will be required to pay a scheduling fee based on the estimate presented to you for the procedure. The procedure will be rescheduled once the deposit has been collected.

If you have any questions regarding this policy, please let our staff know and we will be glad to clarify any questions you have.

Other Policies

Any patient scheduled for elective surgical or dental care must be up to date on vaccination to be hospitalized with us.

We require a minimum of 24 hours notice for a prescription refill

Rude or abusive behavior from the client will not be tolerated and we reserve the right to decline services.

We treat your pets as valued family members.


2301 A West Main St.
Troy, Ohio 45373
Click here for directions.


Mon-Fri: 8:00am – 5:00pm
Sat-Sun: Closed

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