Appointment Cancelation Policy

Canceling a scheduled appointment with less than a 24-hour notice or a “no-show” significantly limits our ability to make the appointment available for another patient in need.

– A “no show” means the appointment was made, and the owner and patient did not arrive at the scheduled time.
– A “late cancellation” is an appointment canceled or rescheduled within 24 hours.

As a courtesy, we send reminder texts for appointments one day in advance. Please note if a reminder message is not received, the cancellation policy remains in effect. After 2 of these instances, we will require a scheduling fee that will cover the physical exam’s cost when scheduling any future appointment. This scheduling fee is non-refundable.

Surgical Cancelation Policy

If you have missed two appointments and need to schedule a surgical procedure, you will be required to pay a scheduling fee based on the estimate provided to you at the time of scheduling.

Surgical procedures require a minimum of three business days before rescheduling or canceling. If the surgery is canceled or rescheduled within three days, you must pay a scheduling fee based on the estimate presented. The procedure will be rescheduled once the deposit has been collected.

If you have any questions regarding this policy, please let our staff know, and we will gladly clarify any questions.

Client Conduct and Online Interaction

Rude, disrespectful, or abusive behavior towards our staff is unacceptable.

Negative interactions on any online platform will negatively impact the trust and rapport we share with our clients.

Such actions are inconsistent with the values of our practice and can harm our ability to provide exceptional care. The consequence of negative online interactions or poor client conduct will result in the termination of services. You will be notified via email with a copy of your pet’s medical record to ensure continuity of care.

Other Policies

Any patient scheduled for elective surgical or dental care must be up to date on vaccination to be hospitalized with us.

We require a minimum of 24 hours notice for a prescription refill.